Contact Us
Questions about an order, a stone, or a custom piece? We are here and we actually answer.
This is the fastest way to reach us. We reply within 24 hours Monday to Saturday (Hong Kong time). Please include your order number if your question is about a specific purchase.
What we help with
- Order status and tracking
- Returns, refunds, and exchanges
- Stone recommendations for a specific intention or gift
- Wholesale and custom orders
- Press and collaboration inquiries
Before emailing
Most common questions are answered on the FAQ page, shipping policy, or refund policy. Checking those first gets you an answer fastest.
Our studio
CrystalLuck Atelier
Hong Kong, SAR
(Studio visits by appointment only — please email first.)
Response hours
Monday – Saturday, 10:00 – 19:00 Hong Kong Time (UTC+8).
Sunday and public holidays: we read but may not reply until the next business day.