Privacy Policy
CrystalLuck ("we", "us") respects your privacy. This policy explains what we collect, how we use it, and the choices you have.
What we collect
- Order information: name, shipping address, email, phone, and the items you purchase.
- Payment data: processed by Stripe and PayPal. We never see or store your full card number.
- Site usage: cookies and analytics from Google Analytics 4 and Meta Pixel for aggregate traffic data and ad measurement.
- Communications: any messages you send via email, contact form, or customer-service channel.
How we use it
- To fulfil your order, answer support, and issue refunds.
- To send order updates and — only if you opt in — occasional marketing emails. You can unsubscribe from any email at any time.
- To analyse how the site is used so we can improve it.
Who we share with
Only the service providers we need to operate: payment processors (Stripe, PayPal), shipping carriers (FedEx, DHL, local postal), email service (Mailchimp), and analytics (Google, Meta). We do not sell your personal data.
Your rights
You may request a copy of your data, correction of inaccuracies, or deletion of your account at any time. Email [email protected] and we will respond within 30 days.
Cookies
We use essential cookies for cart functionality and optional cookies for analytics. You can disable non-essential cookies in your browser without breaking the site.
International transfers
Our servers are in Hong Kong. By using the site you consent to the transfer of your information to Hong Kong and, where relevant, to the countries where our service providers operate.
Contact
For any privacy question write to [email protected].